- We aim to provide premium white-glove service. So please don’t hesitate to reach out via the Contact Us page if you’d like to check on your order, change it—or anything else we can do to make your experience more delightful. We’d love to hear from you!
Our first priority is to ensure your satisfaction. Due to the nature of , unfortunately we cannot offer refunds. However, we can offer an exchange or replacement for your physical piece of clothing included in your order. So you have 30 days from the time the product is delivered to return it in the original condition. Then we will send out the replacement. Kindly see our full policy below.
Our policy lasts 30 days. If 30 days have gone by since the arrival of your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, your item must be in the same condition that you received it.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial exchanges are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please use the Contact Us page form below.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: 4300 S. US Hwy 1, Ste 203-246, Jupiter Florida US 33477.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 4300 S. US Hwy 1, Ste 203-246, Jupiter Florida US 33477
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.